Return policy

Our Return Policy

At Fragrance & Fire Candle Co, we prioritize customer satisfaction and aim to provide a seamless return experience. If you are not satisfied with your product, you can request a refund within 30 days of purchase with no restocking fee, provided that the item is in its original condition. To be eligible for a return, items must be unused, with all original packaging intact.

Performance Issues

In cases where candles exhibit performance issues, we will issue a full refund if provided with photographic or video evidence of the issue. This requirement helps us assess the problem accurately and improve our product quality based on customer feedback. If you experience performance issues, please notify us right away.

How to Initiate a Return

To initiate a return, please fill out the contact form below with the reason for the return. We will guide you through the return process, including providing any necessary return shipping labels and instructions. Note: Items sent back without prior authorization may not be accepted.